Shipping Policy
Last updated July 18, 2026
1. Order Processing
Orders are processed on business days, Monday through Friday, excluding federal holidays. Orders placed on a weekend or holiday begin processing the next business day.
Card orders are charged when you place them and begin processing once payment is authorized. ACH/e-Check orders are placed when the debit is initiated, but ACH is a deferred method: funds take one to two (1–2) business days to settle, and we do not ship an ACH order until the funds have settled. If you need an order to move quickly, pay by card.
We may hold an order for verification — including age, buyer qualification, address, or payment checks — before it ships. We may also refuse or cancel any order at our discretion. If we cancel before shipment, you are not charged, or any charge is reversed.
2. Packaging and Ambient Shipping
Products ship as lyophilized (freeze-dried) material sealed in vials. Lyophilized peptide is stable at ambient temperature for the duration of normal transit, so orders ship at ambient temperature and do not require refrigerated or cold-pack shipping. Arrival at ambient temperature is expected and is not a defect, and it is not a basis for a claim.
Storage becomes your responsibility on delivery. See the Disclaimer for storage and handling guidance, including long-term storage of lyophilized material and the fact that stability after reconstitution depends entirely on your materials and technique.
Orders are shipped discreetly. Outer packaging does not describe the contents.
3. Destinations We Ship To
Pepfides LLC ships within the United States only. We do not ship internationally, and we do not accept orders for delivery outside the United States, including to freight forwarders, mail-forwarding services, or reshippers whose purpose is export.
You may not export, re-export, or arrange the onward shipment of any product outside the United States. Doing so may violate export control and customs law and is your sole responsibility and risk.
We may decline to ship to any address, and may restrict or refuse shipment to any state, territory, or locality where we determine that shipment is restricted, prohibited, or commercially unreasonable. Where a restriction applies to your address, we will cancel the order and not charge you, or reverse the charge.
4. Delivery Estimates
Delivery methods and costs are shown at checkout and depend on your address and the method you choose. Any transit time shown at checkout or in a confirmation is the carrier's estimate, not a guarantee, and it starts when the carrier takes possession — not when you place the order.
Pepfides LLC is not liable for delays caused by the carrier, weather, natural events, carrier network disruption, incorrect or incomplete address information, failed delivery attempts, or any other cause outside our reasonable control. A delayed delivery is not a basis for cancellation or refund of a shipped order.
5. Address Accuracy
You are responsible for providing a complete, accurate, and deliverable shipping address, including any apartment, suite, or unit number. We ship to the address you give us.
We cannot change an address once an order has shipped. If an order is undeliverable, returned, or lost because the address you gave us was wrong, incomplete, or no longer valid, or because delivery was refused or went unclaimed, that is not our error: you are responsible for the cost of any reshipment, and we are not required to refund the order. If the package is returned to us intact, we may reship it once you pay the new shipping cost.
We ship to residential and commercial addresses. We do not ship to PO boxes or to freight forwarders.
6. Risk of Loss and Title
Title to, and risk of loss of, each product passes to you when Pepfides LLC delivers the package to the carrier. From that moment the shipment is yours, and it travels at your risk.
This allocation does not remove the remedies in our Refund & Return Policy. If a package is lost in transit, arrives damaged, or is not what you ordered, you may make a claim under that policy within the window it sets, and we will honor a valid claim even though risk has passed. The two work together: risk of loss decides who legally bears a loss, and the Refund & Return Policy decides what we will do about it as a matter of policy.
7. Tracking, Signature, and Delivery
We email a tracking number when your order ships. Tracking is provided by the carrier and we do not control its accuracy or timeliness.
Signature on delivery is not required by default. We may require a signature at our discretion, including for higher-value orders or where we consider it appropriate. If you want a signature required on your order, ask us before it ships.
Once a carrier records a package as delivered, it is delivered for the purposes of our policies. If a package is recorded as delivered but you did not receive it, see the Refund & Return Policy — you must contact us within the claim window, and we ask that you also check with your household, neighbors, building management, and the carrier first, since carriers frequently mark packages delivered slightly early or leave them in an alternate location.
8. Lost, Stolen, or Damaged Packages
Claims for a package that is lost in transit, arrives damaged, or is not what you ordered are handled under our Refund & Return Policy, which sets the claim window, the evidence we need, and the remedy. Contact [email protected] — do not file a payment dispute with your bank before contacting us; see the Chargebacks and Payment Disputes section of our Terms.
Theft after a carrier-confirmed delivery is not something Pepfides LLC can verify or is responsible for, and risk of loss has passed to you at that point. We will help you open a carrier claim where one is available, but we are not obliged to replace or refund a stolen package.
Terms & Conditions of Purchase →
9. Relationship to Our Other Terms
This Shipping Policy supplements, and does not replace, the Terms and Conditions of Purchase. In the event of any conflict or inconsistency, the Terms and Conditions of Purchase govern. Limitation of liability, disclaimer of warranties, indemnification, arbitration, and governing law are addressed there and are not restated here.
We may update this Policy at any time. Updates take effect when posted here with a new "Last updated" date, and the version in effect when you place an order governs that order.
10. Contact
Questions about shipping or an order in transit: [email protected].
All products sold by Pepfides LLC are for laboratory and research use only and are not for human consumption. You must be 21 or older to purchase.